Refunds are reviewed under the Share Request record, payment record, proof record, refund rules, payment processor rules, dispute status, and account status.
Legal
Refund policy.
How unused budget, rejected proof, failed payments, disputes, chargebacks, and refund review work.
Unused budget may be refundable when it is eligible and still available. Available budget is the actual Stripe net tied to that Share Request after funding costs.
A refund breakdown should show total paid, actual Stripe processing fee, budget already used, unused refundable budget, refund amount, and final balance.
Approved Promoter payouts are not refundable by default.
Vyralizer fees earned from approved Promoter payouts are not refundable by default.
Rejected proof does not earn and does not create a Vyralizer fee.
Proof that needs changes keeps related money pending or held until it is fixed, approved, rejected, or otherwise resolved.
Disputed proof can hold Promoter money, Vyralizer amounts, unused budget, and related refund review until Vyralizer resolves the dispute.
Failed, expired, canceled, unpaid, or unconfirmed checkout sessions should not open paid sharing slots.
Payment processor costs may be non-refundable. Original processing costs stay outside refundable Available budget, even when eligible unused Available budget is refunded.
Additional Stripe refund, failure, ACH return, dispute, chargeback, reversal, or related costs are recorded explicitly and are not silently absorbed by Vyralizer.
Chargebacks, payment disputes, fraud flags, account abuse, policy violations, or legal concerns can delay, reduce, deny, or hold refund eligibility.
If a Share Request closes with unused Available budget, the Advertiser can request review of that amount.
Refund requests should include the Share Request title, payment date, amount, account email, and the issue that needs review.
Vyralizer may deny or reduce a refund if the request is connected to fraud, abuse, chargebacks, policy violations, already-approved shares, already-paid Promoter earnings, already-earned Vyralizer fees, or non-refundable payment costs.
Refund timing depends on payment processor timing, review status, account status, and any active holds.
This plain-English policy is subject to attorney, accounting, and payment review before live public payments or final legal reliance.