What may be refundable
A refund is limited to eligible unused available budget assigned to an offer. The selected total is not automatically the refundable amount because funding costs are deducted before available budget is created.
Money used for approved shares is not unused. A committed share, pending evidence, correction, dispute, chargeback, reversal, or other valid hold can reduce or temporarily block the amount that may be refunded.
How the amount is determined
- The settled available budget for the offer.
- Budget already used for approved shares, including the committed earning and platform amount.
- Budget reserved for active committed shares or held during evidence review.
- Amounts already refunded.
- Open disputes, payment reversals, chargebacks, fraud concerns, or payment records that do not yet match.
- Funding processing costs and other costs that may be non-refundable.
Costs and approved shares
Original funding processing costs are outside the offer's available budget and may be non-refundable. A refund does not reverse valid approved-share earnings or earned platform amounts unless an authorized dispute, chargeback, payment reversal, or correction requires it.
If a refund fails, exceeds the eligible amount, or does not match the payment record, the refund remains under review until the amount is corrected. The same amount will not be refunded twice.
Requesting a refund
- Open the affected offer and use its refund or Support path when available.
- Identify the offer and explain why the remaining budget should be returned.
- Review the displayed total paid, actual funding cost when known, budget used, held amount, prior refunds, and eligible unused amount.
- Wait for the refund result shown in the account. Do not submit duplicate requests while a result is pending or needs correction.
Review, holds, and disputes
A refund may remain under review while evidence, commitments, disputes, reports, payment reversals, account risk, or payment records are unresolved. The service may ask for more information or keep the eligible amount held until the conflict is resolved.
A denial or adjusted amount should explain the relevant approved-share use, hold, cost, prior refund, or other reason. Use signed-in Support if the record appears incorrect.
Refund status and timing
An authorized refund returns through an available payment path. Financial-institution timing varies, so the service does not guarantee a deposit date.