Protecting your account
Keep your sign-in method private, use accurate account details, and update supported profile or preference information when it changes. Tell Support promptly if you believe another person accessed your account or acted without permission.
- Do not share passwords, one-time codes, recovery links, private keys, or authentication tokens.
- Do not let another person use your account to evade eligibility or account restrictions.
- Do not place full card numbers, bank credentials, identity documents, or tax records in an ordinary support ticket.
Choosing the right help path
Use Help and FAQ for general information. Use signed-in Support for an issue tied to your account, offer, share, evidence, Team, notification, money, or safety record. If you cannot sign in, use Contact to reach account-recovery guidance.
What to include
- The affected offer or shared-post title and a working public link when relevant.
- The current status shown in your account.
- The date and amount for a money question.
- A short explanation of what happened, what you expected, and the action you need.
- Any safe evidence that directly supports the issue.
How support review works
Support tickets and replies stay with the authorized account. The service may ask for additional information, route the issue to an authorized reviewer, or pause related activity while ownership, safety, evidence, payment, or policy facts are checked.
Support should explain the current state, who acts next, what the user can do, known timing, the money effect when relevant, and where to return if the issue continues.
Account action and review
The service may restrict account access or related activity when fraud, threats, harassment, security risk, repeated policy violations, payment risk, or a legal obligation requires it. Private records remain limited to authorized people and service providers with a need to handle the issue.
Where a review path is available, explain why you believe the action is wrong and identify the affected record. Repeated abusive, threatening, spam, or knowingly false support requests may lead to further restrictions.
Timing and contact
The service does not guarantee a response or resolution time. Complex evidence, payment, safety, legal, or outside-service issues may take longer and may require the related money or activity to stay held.
For a general route, start with Contact. For a private account issue, use signed-in Support.