Account and support.

Users should use Help and FAQ first when the next step is unclear.

Signed-in users can open Support from their account when a Share Request, proof, payment, withdrawal, refund, dispute, report, or account detail needs review.

Support requests should include only the information needed to review the issue.

A useful support request may include the Share Request title, proof URL, payment date, withdrawal request, refund question, account email, and a short explanation.

Users should not send passwords, private account tokens, card numbers, bank details, government IDs, medical details, or other sensitive personal information through ordinary support messages.

If Vyralizer needs sensitive information, it should be requested only through an approved secure flow.

Support replies, review notes, reports, dispute records, account records, proof records, and money records may be kept so Vyralizer can resolve issues and protect the platform.

Vyralizer may pause a Share Request, proof item, account action, refund, withdrawal, or money review while support checks the issue.

Abusive, threatening, false, spammy, or manipulative support requests may lead to account restrictions.

Support timing depends on the issue, available evidence, payment provider timing, account status, and legal or policy review.

This plain-English policy is subject to attorney, accounting, and payment review before live public payments or final legal reliance.