A dispute is a request for Vyralizer to review a disagreement or unresolved issue.
Legal
Dispute policy.
How Vyralizer reviews disagreements about proof, approvals, rejections, refunds, withdrawals, payments, accounts, and platform rules.
Disputes may involve proof approval, proof rejection, request changes, missing disclosure, deleted posts, wrong links, refund eligibility, withdrawal eligibility, payment holds, account restrictions, prohibited content, copyright, or support decisions.
Either side may ask for review when a proof or money decision appears wrong.
A dispute should include the Share Request title, proof URL, payment or withdrawal detail, account email, screenshots if supported, and a clear explanation of what needs review.
During a dispute, related money may be held.
Held money may include Promoter earnings, Vyralizer amounts, unused Available budget, refund eligibility, withdrawal eligibility, processing costs, bank deposits, and related ledger records.
ACH failures or returns, card disputes, chargebacks, refund costs, transfer failures, payout costs, and reversals are reconciled against authoritative Stripe records with an explicit accounting owner.
Vyralizer may approve proof, reject proof, request changes, release held money, continue a hold, issue or deny a refund, approve or reject a withdrawal, restrict an account, close a Share Request, or take another action allowed by the policies.
Proof that is private, deleted, broken, hidden, misleading, undisclosed, unsafe, or against instructions may be rejected after review.
Vyralizer may use records such as timestamps, Share Request instructions, proof URLs, review notes, support messages, reports, payment records, ledger records, and account history.
Vyralizer does not guarantee a specific dispute outcome.
Users must not submit false disputes, threaten users, pressure reviewers, alter proof, delete evidence, or use disputes to avoid payment rules.
Dispute timing depends on the issue, evidence, payment processor rules, account status, and any legal or safety review.
This plain-English policy is subject to attorney, accounting, and payment review before live public payments or final legal reliance.